Open Desk having a central location for customers requests is key for a help desk. It allows you to have a complete picture of each customer, so you can offer the right support. OpenDesk provides on-premise or eb solution. (located at company side)
Store and report : Save time consumption of employes.
Ticket Creation: Standard ticket creation with a markdown editor and file uploads.
Define due dates and email alerts for tickets.
Save documents and files.
A log of client history
Markdown based Notebook with todo lists
Responsive: Designed for variable screen sizes from mobile up to 4k
Simple to Use: Designed to be easy to use with a simple logical workflow.
The Ticket Management System hoping to improve the user experience for people in teams or using similar software on their own.
Open Desk is a central hub for your help desk. A powerfully easy system for tracking, prioritising, and solving customer support tickets